Consumer Tips
- Never give your checking or savings account information over
the phone to a business or individual unless you initiated the
call
or know and trust the company.
- Be sure to read all agreements
before you sign them and keep a copy of all signed agreements
for your records.
- Authorizations for Direct Payments must be made in writing
and must be signed by the customer or authenticated by “digital
signature.” (Digital signature refers to authorization via
computer device using a secure password or code, such as an ATM
personal identification number.)
- For Electronic Check applications, the company must notify you
in writing on your bill or post a notice at the checkout counter.
An electronic payment is fraudulent if the company has not obtained
such authorization.
- All written authorizations for Direct Payment should be readily
identifiable as authorizations to debit your account.
- Make sure you trust the company you are doing business with
before you sign an authorization or provide them your account
information.
- Do not give your PIN number to anyone. Don’t write your
PIN number on your card or carry it in your wallet or purse. Funds
can be stolen from your account by anyone who has your card and
your PIN number.
- If you want to stop making payments by Direct Payment, you should
notify the company. Information about how to contact the company
should be included on your authorization form. If not, contact the
company directly.
- If your checks or checkbook are lost or stolen, notify your
financial institution immediately.
- When a retailer offers a Point-of-Purchase, make sure that the
check you supplied for your account information is returned to you
stamped void before you leave the store.
- Be sure to check your account statement for errors every month.
If you notice any transactions that you did not authorize or that
are for the incorrect amount, notify your financial institution
immediately.
- Never leave receipts at bank machines, bank counters, trash
receptacles, or unattended gasoline pumps.
- Do not enter account information or initiate payments for a
website that is not secure. Most browsers indicate the security
of a website
by activating an alert message or using the sign of a padlock on
the browser window.
- Remember to review your monthly bills not only for the payment
due amount, but also to see if they are using electronic checks
to collect funds.
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